Annual Report and Financial Statements 2014

United Utilities

at a glance

View United Utilities at a glance

Our operating environment

Our operating environment

Every day, over 50 million household and business consumers in England and Wales receive water and wastewater services.

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Our performance

Our performance

Customer satisfaction continues to improve, underpinned by strong operational and environmental performance

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Our financial highlights 13/14

Revenue

£1,705m

(2012/13: £1,636m)

titlevalue
2010/11 1513
2011/12 1565
2012/13 1636
2013/14 1705

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Underlying operating profit*

£641.3m

(2012/13: £604.2m)

titlevalue
2010/11 596.4
2011/12 594.1
2012/13 604.2
2013/14 641.3

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Total dividend per share

36.04p

(2012/13: 34.32p)

titlevalue
2010/11 30.00
2011/12 32.01
2012/13 34.32
2013/14 36.04

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Our vision and strategy

Our vision and strategy

Our vision is to become a leading North West service provider and one of the best UK water and wastewater companies

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How we create value

How we create value

A long-term approach is essential to creating value

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Operational highlights 2013/14

Customer service improvements - year-on-year progress on Ofwat's SIM measures

Met water and wastewater asset serviceability standards

Outperformed regulatory leakage target

Effective delivery of capital investment programme:

£836m

up 6%