Our directors present their management report and the audited financial statements of United Utilities Group PLC (the company) and its subsidiaries (together referred to as the group) for the year ended 31 March 2014.

Principal activities and business review

A description of the company's principal activities and business review together with the company's business model can be found within the Strategic Report earlier on within this annual report.

Greenhouse gas emissions

We measure our emissions over the financial reporting year against a footprint covering the operational activities of the water and property services businesses in the UK. All figures stated are in line with the latest UK Government carbon reporting guidance. Our reporting is compliant with the international carbon reporting standard ISO14064, Part 1 and verified by the Certified Emissions Measurement and Reduction Scheme certification.

As stated in the performance report our carbon emissions for the year 2013/14 were 449,042 tonnes of carbon dioxide equivalent (tCO2e), a reduction of 23 per cent against our 2005/06 baseline of 586,017 tCO2e. Our carbon target is a 21 per cent reduction by 2015.

Our carbon footprint

The boundary of our carbon footprint includes both direct and indirect emissions as a result of our operations. Direct emissions include emissions from our treatment processes, company vehicles and burning of fossil fuels for heating or incineration of sewage sludge. Indirect emissions include those from the electricity we use to power our treatment plants, emissions from travel on company business and sludge and treatment waste disposal emissions. Our emissions account for all of the Kyoto Protocol gases – converted to carbon dioxide equivalents. There are no material omissions.

Boundary of our carbon footprint

Boundary of our carbon footprint

In 2010 we stated our short-term target to reduce our emissions by 21 per cent by 2015, against our 2005/06 baseline. The trend in our overall emissions continues to be downwards even though they have fluctuated over the past few years – as they can be affected by weather and operational conditions. Last year our emissions were 23 per cent below our 2005/06 baseline and our aim is to remain at or above 21 per cent next year.

The following table gives a breakdown of our carbon emissions by scope and source.

CHG ScopeSource2012 - 2013
2013 - 2014
Scope 1 emissionsDirect emissions from burning of fossil fuels14,4359,525
Process emissions from our treatment plants - including refrigerants90,509115,25082,421101,992
Transport: Company owned or leased vehicles10,30610,046
Scope 2 emissionsTotal grid electricity used by company: generation333,774333,774298,768298,768
Scope 3 emissionsTotal grid electricity used by company: transmission and distribution26,36725,546
Business travel on public transport and private vehicles used for company business2,61354,2032,86048,281
Emissions from sludge and process waste disposal25,22319,875
Gross carbon footprint total503,226449,042
Emissions per £million turnover307.60263.44
Emission reductions from exported renewable electricity(3,993)(6,676)
Net carbon footprint total499,233442,366
title value
Total grid electricity used by company: generation 67
Process and emissions from our treatment plants – including refrigerants 18
Sludge and process waste disposal 4
Direct emissions from burning of fossil fuels 2
Transport: Company owned or leased vehicles 2
Business travel on public transport and private vehicles used for company business 1
Total grid electricity used by company: transmission and distribution 6

show raw data

The majority of our emissions are as a result of our use of grid electricity. It remains a focus of the group to reduce our electricity use and generate more renewable energy to further reduce our carbon emissions.


Our directors are recommending a final dividend of 24.03 pence per ordinary share for the year ended 31 March 2014, which, together with the interim dividend of 12.01 pence, gives a total dividend for the year of 36.04 pence per ordinary share (the interim and final dividends we paid in respect of the 2012/13 financial year were 11.44 pence and 22.88 pence per ordinary share respectively). Subject to approval by our shareholders at our AGM, our final dividend will be paid on 1 August 2014 to shareholders on the register at the close of business on 20 June 2014.


The summary biographical details, together with the skills and experience of our directors who served during the financial year ended 31 March 2014, can be found in the Board of directors section. During the year, Paul Heiden retired from the board at our AGM on 26 July 2013 and we appointed Mark Clare to the board on 1 November 2013.


Our articles of association provide that our directors must retire at the third annual general meeting following their last election or reappointment by our shareholders. However, our board, being mindful of the recommendation contained within the UK Corporate Governance Code published in 2012 that all directors should be subject to annual election by shareholders, has decided that all of our directors will retire at the 2014 AGM and offer themselves for election/reappointment, as happened at the AGMs in 2011, 2012 and 2013. Information regarding the appointment of our directors is included in our corporate governance report.


Details of the interests in the company's shares held by our directors and persons connected with them are set out in our directors' remuneration report in Annual statement from the remuneration committee chair.

Corporate governance statement

Further details of our compliance with the code as published by the Financial Reporting Council in 2012 are given in the corporate governance report. Our statement includes a description of the main features of our internal control and risk management systems in relation to the financial reporting process and forms part of this directors' report. A copy of the code published in 2012, as applicable to the company for the year ended 31 March 2014, can be found at the Financial Reporting Council's website frc.org.uk. Copies of the matters reserved to the board and the terms of reference for each of the main board committees can be found on our website: corporate.unitedutilities.com.

Our corporate governance statement also includes the consideration given by our directors to the factors relevant to the adoption of the going concern basis.

We can confirm that during the financial year 2013/2014 there have been no breaches of our Anti Bribery and Competition policies and no investigations or enforcement activity against us in respect of these matters.

Our 2014 annual general meeting (AGM) will be held on 25 July 2014 at the Lowry Hotel, 50 Dearmans Place, Chapel Wharf, Manchester, M3 5LH.

Full details of the resolutions to be proposed to our shareholders, and explanatory notes in respect of these resolutions, can be found in our notice of AGM. A copy can be found on our website.

At our 2014 AGM, resolutions will be proposed, amongst other matters:

  • to receive the annual report and financial statements; to approve the directors' remuneration report and the directors' remuneration policy; to declare a final dividend; and to reappoint KPMG LLP as auditor.
  • In addition, resolutions will be proposed: to approve our directors' general authority to allot shares; to grant the authority to issue shares without first applying statutory rights of pre-emption; to authorise the company to make market purchases of its own shares; to authorise the making of limited political donations by the company and its subsidiaries; and to enable the company to continue to hold general meetings on not less than 14 clear days' notice.

Total dividend per share of


for 2013/14

(2012/13 34.32p per share)

2014 AGM

25 July 2014

at the Lowry Hotel, 50 Dearmans Place, Chapel Wharf, Manchester, M3 5LH

Share capital

At 31 March 2014, the issued share capital of the company was £499,819,926 divided into 681,888,418 ordinary shares of five pence each and 273,956,180 deferred shares of 170 pence each. Details of our share capital and movements in our issued share capital are shown in note 24 to the financial statements. The ordinary shares represented 71.3 per cent and the deferred shares represented 28.7 per cent respectively of the shares in issue as at 31 March 2014.

All our ordinary shares have the same rights, including the rights to one vote at any of our general meetings, to an equal proportion of any dividends we declare and pay, and to an equal amount of any surplus assets which are distributed in the event of a winding-up.

Our deferred shares convey no right to income, no right to vote and no appreciable right to participate in any surplus capital in the event of a winding-up. The rights attaching to our shares in the company are provided by our articles of association, which may be amended or replaced by means of a special resolution of the company in general meeting. The company renews annually its power to issue and buy back shares at our AGM and such resolutions will be proposed at our 2014 AGM. Our directors' powers are conferred on them by UK legislation and by the company's articles. At the AGM of the company on 26 July 2013, the directors were authorised to issue relevant securities up to an aggregate nominal amount of £11,364,806 and were empowered to allot equity securities for cash on a non pre-emptive basis to an aggregate nominal amount of £1,704,721.


Electronic and paper proxy appointment and voting instructions must be received by our registrars (Equiniti) not less than 48 hours before a general meeting and when calculating this period, the directors can decide not to take account of any part of a day that is not a working day.


There are no restrictions on the transfer of our ordinary shares in the company, nor any limitations on the holding of our shares in the company, save (i) where the company has exercised its right to suspend their voting rights or to prohibit their transfer following the omission of their holder or any person interested in them to provide the company with information requested by it in accordance with Part 22 of the Companies Act 2006; or (ii) where their holder is precluded from exercising voting rights by the Financial Conduct Authority's Listing Rules or the City Code on Takeovers and Mergers.

There are no agreements known to us between holders of securities that may result in restrictions on the transfer of securities or on voting rights. All our issued shares are fully paid.

Major shareholdings

At 21 May 2014, our directors had been notified of the following interests in the company's issued ordinary share capital in accordance with the Disclosure and Transparency Rules of the Financial Conduct Authority:

Per cent of issued share capitalDirect or indirect
nature of holding
AXA S.A.4.933direct and indirect
BlackRock Inc5.13indirect
Legal & General Group PLC3.94direct
Pictet Asset Management S.A.4.995indirect

Purchase of own shares

At our last AGM held on 26 July 2013, our shareholders authorised the company to purchase, in the market, up to 68,188,841 of our ordinary shares of 5 pence each. We did not purchase any shares under this authority during the year. We normally seek such an authority from our shareholders annually. At our 2014 AGM, we will seek authority from our shareholders to purchase up to 68,188,841 of our ordinary shares of 5 pence each with such authority expiring at the end of our AGM held in 2015.

Change of control

As at 31 March 2014, Equiniti Trust (Jersey) Limited was the trustee that administered our executive share plans and had the ability to exercise voting rights at its discretion which related to shares that it held under the trust deed constituting the trust. In the event of a takeover offer which could lead to a change of control of the company, the trustee must consult with the company before accepting the offer or voting in favour of the offer. Subject to that requirement, the trustee may take into account a prescribed list of interests and considerations prior to making a decision in relation to the offer, including the interests of the beneficiaries under the trust.

In the event of a change of control, the participants in our share incentive plan (ShareBuy) would be able to direct the trustee of the share incentive plan, Equiniti Share Plan Trustees Limited, how to act on their behalf.

Directors' indemnities and insurance

We have in place contractual entitlements for the directors of the company and of its subsidiaries to claim indemnification by the company in respect of certain liabilities which might be incurred by them in the course of their duties as directors. These arrangements, which constitute qualifying third party indemnity provision and qualifying pension scheme indemnity provision, have been established in compliance with the relevant provisions of the Companies Act 2006. They include provision for the company to fund the costs incurred by directors in defending certain claims against them in relation to their duties as directors of the company or its subsidiaries. The company also maintains an appropriate level of directors' and officers' liability insurance.

Political donations

We do not support any political party and do not make what are commonly regarded as donations to any political party or other political organisations. However, the wide definition of donations in the Political Parties, Elections and Referendums Act 2000 covers activities which form part of the necessary relationship between the group and our political stakeholders. This includes promoting United Utilities' activities at the main political parties' annual conferences, and occasional stakeholder engagement in Westminster.

The period 2013/14 saw us engage with our stakeholders along a number of policy themes as the Water Bill made its way through Parliament and Market Reform planning continued. The group incurred expenditure of £12,235 (2013: £16,211) as part of this process. At the 2013 AGM, an authority was taken to cover such expenditure. A similar resolution will be put to our shareholders at the 2014 AGM to authorise the company and its subsidiaries to make such expenditure.


Our policies on employee consultation and on equal opportunities for our disabled employees can be found in the 'Our approach to doing business' section. The company's business principles make clear how it and all our employees must seek to act with integrity and fairness and observe legal requirements. Anyone with serious concerns that the company may not be adhering to these principles is encouraged to speak up via their line manager or through a confidential telephone line.

Importance is placed on strengthening employees' engagement, measuring their views annually, then by taking action to improve how they feel about the company and understand its direction.

For further information on our average number of employees during the year, see note 3.

Environmental, social and community matters

Details of our approach to corporate responsibility, relating to the environment and social and community issues, can be found in the 'Our approach to doing business' section.

Essential contractual relationships

Certain suppliers we use contribute key goods or services, the loss of which could cause disruption to our services. However, none are so vital that their loss would affect our viability as a group as a whole nor are we overly dependent on any one individual customer.

Approach to technology development

We are committed to using innovative, cost-effective and practical solutions for providing high quality services and we recognise the importance of ensuring that we focus properly our investment in the development of technology and that we have the right skills to apply technology to achieve sustainable competitive advantage and also that we continue to be alert to emerging technological opportunities.

Financial instruments

Our risk management objectives and policies in relation to the use of financial instruments can be found in note A1 to the financial statements.

Property, plant and equipment

The group holds significant land assets; however, the vast majority of these are water catchment assets which are an integral and essential part of the operation of the group's regulated business. The nature of these assets, which are primarily moorland areas and which could not be sold by the group, means that it is impracticable to obtain meaningful market values for the land. Other land owned by the group, the majority of which relates to operational sites, does not have a market value materially different from historic cost.

Events occurring after the reporting period

Details of events after the reporting period are included in note 28 to the consolidated financial statements.

Information given to the auditor

Each of the persons who is a director at the date of approval of this report confirms that:

  • so far as he or she is aware, there is no relevant audit information of which the company's auditor is unaware; and he or she has taken all the steps that he/she ought to have taken as a director in order to make himself/herself aware of any relevant audit information and to establish that the company's auditor is aware of that information. This confirmation is given, and should be interpreted, in accordance with the provisions of s418 of the Companies Act 2006.

Reappointment of the auditor

Our board is proposing that our shareholders reappoint KPMG LLP as our auditor at the forthcoming AGM and authorise our directors to fix the auditor's remuneration.

Approved by the board on 21 May 2014 and signed on its behalf by:

Simon Gardiner
Company Secretary