United Utilities Group PLC is the UK's largest listed water company. Through its subsidiary, United Utilities Water PLC, it manages the regulated water and wastewater network in the North West of England, providing services to around seven million people and businesses. The vast majority of the group's assets and profit are derived from its regulated UK water business.

Key facts

  • We look after >55,000 hectares of catchment land, helping to protect the quality of our water resources
  • We manage around 120,000 km of water pipes and sewers to help our customers' lives flow smoothly
  • Our 570 wastewater treatment works help to ensure that the water returned to the environment meets all UK and European legislation
  • Our 93 water treatment works deliver around 1,700 million litres of water to 3.2 million customers every day
  • We own 179 reservoirs, ensuring our customers can enjoy a resilient water supply
  • We're investing >£3.5 billion in 2010–2015 which delivers significant customer and environmental benefits and grows the regulatory capital value

Reasons to invest

  • We have a clear vision to be a leading North West service provider and one of the best UK water and wastewater companies
  • Our revenue and asset base is linked to RPI inflation
  • Our management team has extensive operational and regulatory experience
  • We've made significant improvements in customer service and operational performance, with more to come
  • Externally recognised responsible business credentials
  • We're delivering customer and environmental benefits through substantial capital investment, which drives long-term growth in the regulatory capital value
  • We're committed to transparency on regulatory outperformance and we're ahead of schedule in delivering our targets
  • We have a robust capital structure: stable A3 credit rating
  • Our dividend policy targets a real growth rate of RPI inflation +2 per cent per annum to at least 2015
  • Total dividend per share of 36.04p for 2013/14

BBC documentary goes behind the scenes with our employees

Earlier this year, United Utilities was the focus of a six-part BBC2 documentary entitled 'Watermen: A Dirty Business'. Throughout this report, we feature photographs of some of the many dedicated employees who took part in this documentary - including wastewater customer service technicians Vicky Thorpe and Barbara McAuley, who are featured on the cover of this year's report. As well as giving viewers a better understanding of what goes on behind the scenes of our business, the programme has helped to raise awareness of some of the key issues being faced by the water industry.

Important Information

Cautionary statement:

The Annual Report and Financial Statements (the Annual Report) contains certain forward-looking statements with respect to the operations, performance and financial condition of the group. By their nature, these statements involve uncertainty since future events and circumstances can cause results and developments to differ materially from those anticipated. The forward-looking statements reflect knowledge and information available at the date of preparation of this Annual Report and the company undertakes no obligation to update these forward-looking statements. Nothing in this Annual Report should be construed as a profit forecast. Certain regulatory performance data contained in this Annual Report is subject to regulatory audit.

Terms used in this report:

Unless expressly stated otherwise, the 'group', 'United Utilities' , 'UU' or 'the company' means United Utilities Group PLC and its subsidiary undertakings; the 'regulated business', 'regulated activities' or 'UUW' means the licensed water and wastewater activities undertaken by United Utilities Water PLC in the North West of England.